Vinted seller regains access to £6,000 after court claim

A Vinted seller who was unable to withdraw almost £6,000 from the resale platform has regained access to her earnings after taking legal action, the BBC reports. A separate court award for her costs remains unpaid and is being challenged by Vinted and payment company Mangopay.

The professional seller, Mali, told the BBC that verification kept failing after she reported an error in the name on her account. After eight weeks without access to the money, she brought a small claims case against both companies, paying £455 in court fees. She said her account was verified three days after the claim was filed, allowing her to withdraw the sales proceeds.

Mali continued the case to seek court fees, other costs and interest. In June, she obtained a default judgment ordering the companies to pay £1,207.50 after neither responded to her claim, according to the BBC. Both have applied to have the judgment set aside, with a hearing scheduled for December. The judgment was made in the absence of a response from the companies.

Vinted told the BBC that Mali’s documents did not match the name on her account and that it had since helped her update it. It did not respond to the broadcaster’s questions about the legal action. Mangopay said professional secrecy and data protection obligations prevented it from commenting on individual cases.

Vinted says its payment providers carry out identity and business checks and can prevent withdrawals while an identity check is being completed.

Another sportswear seller, Azri Mukthar, told the BBC he had been trying to withdraw almost £2,500 for more than a year and had repeatedly submitted the requested documents. Vinted said he had not supplied all the required documents and that its support team was in contact with him.