Apple offers replacements for iPhone Duo screens with faults

Apple says it will replace iPhone Duo handsets with faulty screens, after users posted images of display problems within days of the foldable phone’s launch. The company says the issue affects a small number of devices, but has not disclosed how many.

The BBC reports that Apple has urged affected owners to contact the company for a replacement. Social media posts have shown lines across screens, cracks along the central crease and, in some cases, owners reporting a crunching noise when opening the phone. Some images of faulty devices may have been generated using artificial intelligence, and the scale of the problem remains unclear.

The Duo is Apple’s first foldable phone. Its 7.6-inch inner display opens around a central hinge, and the device starts at £1,999 in the UK, rising to £3,199 for the most expensive model. Its launch comes as Apple seeks to compete with rivals that have sold foldable phones for years; Samsung’s first Galaxy Fold faced reports of broken screens in 2019.